Shipping policy

Last updated: 5 September 2026

This policy applies to all orders placed through Sunkise, a trading name of Algoya LTD (Company Number 16480186). Registered address: 15 Gladding Road, London, England, E12 5DD United Kingdom. Email:  Support@sunkise.com  Tel: +447539498103. 

1. Processing Time

All orders are processed within 2 business days after payment confirmation. Orders are fulfilled from Monday to Friday. Orders placed on weekends or public holidays will begin processing on the next business day.

2. Shipping Rates & Estimated Delivery

We offer the following shipping option:

Standard Shipping: 2 to 4 business days
Free Shipping in USA

Estimated total delivery time: 4 to 6 business days, including 2 business days of processing and 2–4 business days of transit.

Shipping and transit times are based on Monday to Friday business days.

📝 Note: Delivery times are estimates and are not guaranteed. Delays may occur due to carrier issues, customs, public holidays, or other factors outside our control.

3. Order Tracking

Once your order has shipped, you will receive an email with a tracking number. You can use this number on the carrier's website to track your package in real time.

4. Shipping Restrictions

We currently ship to the following countries/regions: United Kindom

We are unable to ship to P.O. Boxes or APO/FPO addresses at this time.

5. Lost or Delayed Packages

If your package has not arrived within 10 days of the estimated delivery date, please contact us at Support@sunkise.com. We will open an investigation with the carrier and work to resolve the issue as quickly as possible.

6. Customs & Import Duties (International Orders)

International orders may be subject to customs duties and import taxes upon arrival in the destination country. These fees are the responsibility of the customer and are not included in our prices or shipping charges.

7. Contact Us

For questions or support with returns and refunds, contact us at:

Support@sunkise.com

+447539498103.

Algoya LTD (Company Number 16480186). Registered address: 15 Gladding Road, London, England, E12 5DD United Kingdom