Refund policy

Last updated: 8 September 2026

This policy applies to all orders placed through Sunkise, a trading name of Algoya LTD (Company Number 16480186). Registered address: 15 Gladding Road, London, England, E12 5DD United Kingdom. Email:  Support@sunkise.com  Tel: +447539498103. 

1. Return Window

We accept returns within 30 days of the date your order was delivered.

To be eligible for a return, the item must be new, unused and in its original condition, with all original tags and packaging where applicable.

2. Return Method & Fees

Returns are processed through our return service.

Restocking Fee: No cost

Customers will not be charged a restocking fee for eligible returns.

Please ensure that returned items are securely packaged to prevent damage during transit.

3. Refund Processing Time

Once we receive and inspect your returned item, eligible refunds will be processed within 15 days.

The refund will be issued to the original payment method used for the purchase.

Please allow additional time for your bank or payment provider to reflect the refund in your account.

4. Items Not Eligible for Return

Items that have been used, damaged, altered, washed, or are not in their original condition may not be eligible for a refund.

5. Return Shipping

Please contact us before sending an item back so we can provide the appropriate return instructions.

6. How to Request a Return

To request a return, please contact us at: Email: Support@sunkise.com.  Please include your order number and the reason for your return. Our team will respond within 1 business days with further instructions.

7. Contact Us

For questions or support with returns and refunds, contact us at:

Support@sowely.com

+1 703-462-0557

Algoya LTD (Company Number 16480186). Registered address: 15 Gladding Road, London, England, E12 5DD United Kingdom